Tree surgery and wood processing carry real risks. We manage those risks through training, accreditation, and procedures that are checked and audited by independent bodies. This page sets out exactly what standards we work to and why they matter to you.
Safety Management
Every job gets a Site Specific Risk Assessment and Method Statement before work begins. This is not paperwork for the sake of it -- it is how we keep our crews, your property and the public safe.
Our safety procedures comply with:
- Health and Safety at Work Act 1974
- Management of Health and Safety at Work Regulations 1999
- Forestry Commission AFAG safety guidance
Our yard operations follow documented procedures to minimise risks during timber processing, storage and loading.
Accreditations
ARB Approved Contractor
Awarded by the Arboricultural Association. Held since March 2014. This is the industry's quality mark for tree surgery companies. It requires regular inspection of our work, equipment and safety systems. Many local authorities and commercial clients require ARB Approved status. For domestic customers, it is the clearest sign that a tree surgeon meets professional standards.
TrustMark
Held since June 2014. TrustMark is the government-endorsed quality scheme for tradespeople. We are audited annually. If you are not satisfied with our work, TrustMark provides an independent dispute resolution service.
Woodsure Ready to Burn
Held since 2021. Our firewood is independently tested and certified to contain less than 20% moisture. Ready to Burn fuel lights faster, burns hotter and produces less smoke. Required for sale in smoke control areas.
BSL (Biomass Suppliers List)
Held since August 2014. Our woodchip fuel meets the sustainability criteria for the Renewable Heat Incentive. Independent verification shows it saves more than 60% greenhouse gas emissions compared to fossil fuel.
Living Wage Employer
Since 2015, every TreeStation employee earns at least the real Living Wage -- the rate independently calculated based on actual living costs, not the government minimum.
SafeContractor
Held since 2008. Health and safety pre-qualification for contractor procurement.
CHAS
Held since 2014. Contractors Health and Safety Assessment Scheme accreditation.
Qualifications
All field staff hold NPTC or Lantra chainsaw and treework qualifications, HSE first aid certificates, and CSCS cards.
Across the team, we also hold specialist qualifications in:
- MEWP (Mobile Elevated Work Platform) operation
- Forest machine operation
- HGV driving
- LOLER inspection
- Pesticide application
- Lorry-mounted crane operation
- Hooklift vehicle operation
- CPCS tractor operation
- NRSWA signing, lighting and guarding
Insurance
We carry £5 million public liability insurance with comprehensive coverage for all our operations. Copies of our insurance certificate are available on request.
What Our Clients Say
"Knowledge and professionalism, attention to detail and commitment to Health and Safety best practice."
-- Alasdair Kirk, Garden Service Manchester
"Teams have all been very friendly and have approached each task with safety being their number one concern."
-- Seth Rolph, Alderwood Tree Care
Customer Service and Complaints
We aim to resolve any issue directly. If you have a concern about our work, call us on 0161 231 3333 or email info@treestation.co.uk and we will address it.
If we cannot resolve your complaint to your satisfaction, TrustMark operates an independent dispute resolution service:
- Email: Disputes@TrustMark.org.uk
- Phone: 0333 555 0334
- Address: TrustMark House, 5 Prisma Park, Berrington Way, Basingstoke, Hants, RG24 8GT
Questions?
If you need copies of our accreditation certificates, risk assessment templates or insurance documentation, call 0161 231 3333 or email info@treestation.co.uk.